PageDNA leads the web-to-print industry with our guided implementation process. The process starts before your kick-off meeting. Our Professional Services team uses knowledge garnered over hundreds of implementations to anticipate requirements, front-run “gotchas”, and ensure you succeed. We set expectations and make sure you know what roles and time are required at each stage.
Once implementation begins, our professionally trained project manager will guide you through the process. You will be given access to an online project management tool that helps everyone clearly understand what is completed, what is next, and who is responsible.
Advantages (Why it Matters)
Refined over two decades of continuous improvement, PageDNA’s combination of people, process and experience ensures that you launch on time, on budget, and with a plan to drive usage and success.
Production print teams need more than just an eCommerce platform. You also need leadership and tactical guidance to ensure you succeed. PageDNA’s implementation process ensures that you launch with no detail missed. This in turn ensures you get a fast return on your investment.
Your Project Manager
Your dedicated Project Manager has 10+ years experience with PageDNA – including hands-on work as an administrator inside a print shop that used PageDNA. The Project Manager has been in your chair before. Bringing deep product and industry knowledge to bear on your project, your Project Manager is backed by PageDNA’s Support and Professional Services team members.
Online Project Management Tool
We provide you and your team an online professional project management tool, which standardizes the process and provides real-time, automated status updates on your project for all stakeholders. With this tool we will establish centralized communication, and everyone will understand what their role is on the project – and be given the ability to update the project and status on a granular basis.
We host short weekly meetings for checking in, plus give you a bit of self-directed work for your team between meetings. If you want to speed up – we can do so. During onboarding, you will be given access to the Learning Center and the online Knowledge Base, so you begin to prepare for self-reliance, post launch.