Support Specialist
PageDNA is a full-featured web-to-print platform that provides eCommerce storefronts to well-known corporate organizations. The Support Specialist responds to client questions to assist them in understanding and using PageDNA’s application.
Reports to: Chief Operating Officer
Requirements, Work Hours and Location
This is a full-time position and is open to citizens and resident aliens of the United States. We cannot sponsor work visas at this time. You can be located anywhere in the US provided you have a quiet home office with internet access and that you can work 8 hour days on Weekdays, including coverage during PageDNA’s core sales hours of 7AM to 1PM Pacific time.
Responsibilities
- Provide technical support to existing clients by phone, email or ticketing system
- Write bug reports utilizing defined format, including reproduction steps
- Escalate to Development as required
- Create articles and documentation to contribute to the company’s public-facing knowledge base
- Act as client liaison for followup and status updates
- Create, maintain and improve departmental policies and procedures
- Maintain a working knowledge of current industry trends, techniques and tools
- Perform all duties in accordance with established procedures
Requirements
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail
- Ability to manage multiple tasks with shifting priorities
- Strong working knowledge of Adobe Creative Suite, Microsoft Office and/or
Google Apps
Salary and Benefits
- Base Salary: $60,000 – $70,000 per year
- Paid Time Off: Starts accruing from day 1 at 3 weeks per year. Additional 2 days per year up to a max of 29 days per year
- Holidays: 9 Holidays plus 2 floating holidays per year
- Insurance: Medical, Dental and Vision with employer contribution
- 401(k) with employer match up to 4%
- Parental Leave: 2 weeks paid
- Employee Assistance Program
