Customer Support

Customer service is - and always has been - our top priority. For feedback on our service from active customers, please visit our Testimonials page. Live PageDNA customers receive prompt service on all issues related to live site production or maintenance.

Recent analysis shows that 45% of all incidents are resolved within 1 hour of being submitted, with 80% of issues resolved within 24 hours. 65% of support incidents are resolved with 2 or fewer emails back and forth between us and our customers.

In the past 3 years, we have tracked over 45,000 individual support threads across our customer base. Our support tracking system and internal policies ensure that all requests are responded to promptly.