Manufacturer, Viroqua, WI
We received 25 orders today through PageDNA from our top account, all
business cards. Every three or four minutes another one pops in. Our
customer called us to say how much she loves it. Imagine her pleasure at
being able to submit dozens orders in a short time, all proofed and ready to
go.
These are PDF files, already proofed and ready to plop into production.
Fantastic.
The order comes to us as an email notification with the PDF attached; the
message contains all the data that was entered, which version of shell to
use (this customer has several versions), quantity, shipping instructions
and contact info - everything you need to print the job. Very cool. That's
25 orders we don't have to look up, proof, make corrections....what a time
saver. Plus, my contact went nuts over the system. It's like she got going
and couldn't stop. I called her and I could hear her smiling on the other
end.
Mark Troy
Dairyland Printing
Viroqua, WI
(888) 449-8301
www.dairylandprint.com
Manufacturer, Sacramento, CA
Thank you to PageDNA for having excellent and knowledgeable staff. Your
support staff is always prompt with replies, very courteous on the phone,
and ALWAYS help me solve problems. No matter if its something I've tried
and got stuck, or if I'm attempting something new, or if I just need a
refresher on something I've done previously ... your training team is a huge
asset to your company and it is a pleasure working with them. Their follow
through is terrific, always checking with me to make sure things worked the
way I needed them to.
Judy Muir, Project Manager
Sierra Copy & Printing
2120 El Camino Avenue
Sacramento, CA 95821
tel. 916.609-7216
www.sierracopy.com
Manufacturer, York, PA
Thanks so much!
You always go over and above what I ask for - thank you!
Manufacturer, Chicago, IL
Thankfully, I'm building all new sites on PageDNA which takes me a fraction
of the time it takes me to even just make changes on Printcafe.
Distributor, Portland, ME
We're pumped and the client couldn't be happier. Things have been awesome and we hope to continue the trend!!
You have been phenomenal and we certainly couldn't have gotten any such
praise without the efforts you've made along the way.
Manufacturer, Indianapolis, IN
PageDNA is great about implementing new stuff all the time. I'd say it's
the best service I have ever used for that reason alone. So many companies
promise upgrades, improvements, and even ask their customers for
suggestions, but they do nothing. PageDNA is the only company that I have
ever worked with that actually delivers the goods.
Distributor, Pittsburgh, PA
Perfection! Exactly what we needed. I'd just like to compliment you and the
other members of the service team on truly superior customer service. Your
proactive approach and helpful suggestions are greatly appreciated.
Manufacturer, San Francisco, CA
Beautiful! The more I use your system, the more I like it.
Manufacturer, Chicago, IL
Going from PrintChannel to your system is like a dream come true. I can't
even think of any feature requests, everything is going so well. Your team
is amazing. Your system is BY FAR the best I've ever seen as far as getting
a site up and running. It is more technical, but not in a bad way. If you
have the right person building the sites, you can go a long way quickly.
Your company is run very similar to our own in that we bend over backwards
to make our customer happy. Sometimes, it is to our detriment as we've found
that customers come to expect a lot more from us, but we consider that a
good thing. Your company is very similar in that. I don't feel that your
customer service can be compared to any other I've seen in the industry.
Manufacturer, San Jose, CA
You are a tremendous asset to our company and want all of you to know that.
Without your systems, we would never have been able to grow as fast as we
have and attract the types of clients we do.
Manufacturer, San Francisco, CA
Recently I've had to use the Printable Order system to order some Business
Cards. I hate it! PageDNA is so much easier to use!
Manufacturer, Ontario, Canada
What a robust system you folks have developed! Not only is it simple and
straight forward for me to setup all of my customer's products, but I can do
it completely on my own. The wizards make it a breeze! I love the
flexibility. I can change and tweak almost any aspect of the entire system -
on the fly - anywhere - and make it appear as though I developed this
specifically for my customer. It has been very impressive making customer
requested changes while I sit with them in their office. Although I don't
have any programming or web development experience, your intuitive online
admin functions have made me look like a wizard. The best feature: you
listen to your customers needs and implement their recommendations. You'll
never get that from software out of a box! I look forward to receiving the
monthly update list of all the modifications and improvements you have made
to the system that month based upon customer feedback. It shows that you
are constantly striving for perfection.
A special thank-you to your customer support team. They have shown me how
to make the most of the system and how to tweak it to do exactly what I want
it to do. Thanks for answering all my questions so promptly - I have never
felt that I am in this alone. Your dedication to customer service is
outstanding!
Keep up the great work.
Progressive Solutions, Distributor, Santa Clara, CA
We have only been working with PageDNA for several months. We have launched
three customer sites and have three others in design.
We launched one new site for a client during the week of 8/23/2004. In the
first two days we received over 140 orders for business cards. We were able
to process and ship these within two days which would have been impossible
without their software.
Progressive Solutions is very pleased with the PageDNA system. The
flexibility of the system is only exceeded by the amazing technical support
provided by the engineers at PageDNA.
We have made many requests including some which were outside the scope of
how the system is designed. We have had incredible response from PageDNA to
all of our requests.
We plan on launching more sites with the PageDNA system in the coming year.
Mark Sarpa
Progressive Solutions
374 Reed Street
Santa Clara, CA 95050
tel. 408.982.1790 ext 305
www.printhq.com
Manufacturer, Seattle, WA
You guys have been great to work with. Thanks to all for your fine work on
this project. We have one very happy customer!!
Fortune 500 Buyer
I love quick turnarounds! You guys are awesome! >(helped on behalf of our customer)
Manufacturer, San Jose, CA
You ROCK! Oh, did I mention you ROCK?
You have just made my stress-o-meter (not to mention mistake-o-meter) go
WAAYYY down.
Distributor, San Jose, CA
I have always enjoyed working with PageDNA and I've always been impressed by
your company's professionalism, attention to detail and diligence--seems
hard to find these days.
Distributor, Chicago, IL
We have been very happy with the services of PageDNA. They provide a lot of
what Four51 provides but we liked the product and the pricing better.
Distributor, Franklin, TN
Thanks for all your help and patience during this process - I truly
appreciate it - a lot of times customer service with internet companies
leaves a lot to be desired, but your company is a pleasure to deal with.
Manufacturer, Kansas City, MO
I though you might like to know that two of our customers who used our old
system very little or not at all and are not computer literate, gave their
new sites glowing reviews. Time will tell how much they actually use the
site, but I thought I'd pass on the kudos to you and the rest of the crew at
PageDNA. You have a very solid product.
Manufacturer, Los Angeles, CA
PageDNA delivers good service and support, that is a plus in our book. The
support is top notch. The one-on-one support, the quick response times and
follow ups really help... you guys are GREAT!
Your administrative tools are very easy to use and you can do a lot with
them. Our customers like the site because it is easy to use.
Manufacturer, Issaquah, WA
The online system is easy to use yet robust enough to accommodate the
variable data and options needed in an online stationery
ordering interface.
The administration tools are simple, easy to use and intuitive in most
cases. This makes it easy and very quick to get a preliminary
site up and running for a client to demo and or begin to use.
Manufacturer, San Francisco, CA
I like the ability to customize the ordering interface - that's an
advantage. Your response has always been quick and service is your strong
point. Customer service on the whole is excellent!!
The look of your site is very simple and plain which is not something you
see too much nowadays. I found it refreshing to see something so
clean and easy to understand for users.
Distributor, San Jose, CA
Your customer service and product support is great. You always respond to
me in a timely matter. Having dealt with a lot of customer service in my
years in this business, you have one of the best I have ever dealt with.
I love the fact that I can do some of the admin aspects without having to
bother you with it. I really enjoy have some control over it. Also, your
sites are extremely easy to use and to change when needed.
In my line of business no news is good news. If our customer's don't
complain about something than that means everything is good.
Distributor, Redwood City, CA
I think the administration tools are great! I like the inventory management
and catalog display features. The whole product is very user friendly.
[Our customer] seemed a bit demanding, and PageDNA handled it very calmly.
Good job!
Distributor, Woodside, CA
PageDNA has helped us reach our goals through solid communication and on
time delivery for new and existing projects.
Our customer [F500 software firm] is extremely happy with the implementation
process and ability of PageDNA to make instantaneous changes. Customers
have few problems navigating and ordering on the site.
We successfully launched this site for this customer within 3 weeks last May
and have yet to experience any downtime.
Manufacturer, San Francisco, CA
PageDNA's customer service and support are great! They are very quick at
responding and always very helpful. They really try hard to understand all
my needs even when my questions make no sense. They have very good people &
communication skills and most of all patience!
I am very happy with the capabilities the site allows me to use. Once you
begin to learn how to use the tools it is very easy and quick to get new
clients up and going and make revisions to existing sites.
PageDNA's administration tools are great. They allow me to customize all my
clients' sites just right. Very easy to navigate once you learn where
everything is.
My favorite feature is the Online Documentation because it lets find answers
myself using keywords. I tend to retain information better when it is
written down and i can read the docs while performing the operation.
Other features I like include the Item Wizard, which does so much of the
work for me when setting up a new item and also Order Tracking because it makes
it so easy for our customers to find status on each order. Clients using it don't have to
know their order number every time, which really lessens the emails to our
company wanting information on an order.
Contact Us for References and we will be happy to provide them. Our number
one goal is to keep our customers - and their end user customers - happy,
and we look forward to serving you.
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